This Shipping & Returns Policy applies to all purchases made from ZDTronic.com.
Shipping Policy
Shipping Locations & Carriers
We ship orders from our warehouses in the United States.
- UPS is used for most domestic shipments
- USPS is used for military APO/FPO addresses
Shipping Costs
Shipping and handling charges are calculated based on:
- The actual weight of your order
- The shipping method selected at checkout
Shipping charges are displayed during checkout before you place your order.
If an order ships in multiple packages, shipping is charged only once for the entire order.
Order Processing & Payment
Orders are processed as soon as possible after being placed.
Important: Your payment method will not be charged until your order has shipped.
Estimated Transit Times
Transit times begin once the order has shipped and are estimates only:
- UPS Ground: 3–8 business days
- UPS 3 Day Select: 3 business days
- UPS Second Day Air: 2 business days
- UPS Next Day Air: 1 business day
Delivery times may vary due to carrier delays, weather, or other circumstances beyond our control.
International Shipping
International orders may be subject to:
- Customs duties
- Taxes
- Brokerage or carrier fees
All such charges are the sole responsibility of the customer.
ZDTronic.com is not responsible for delays or costs related to customs clearance.
Force Majeure / Shipping Delays
ZDTronic.com is not liable for delays caused by events outside our reasonable control, including but not limited to:
- Acts of God, natural disasters, pandemics, or epidemics
- Labor disputes, strikes, or carrier delays
- Government actions, customs inspections, or regulatory changes
- Transportation or utility failures
Shipping will resume as soon as reasonably possible after the event.
Shipping Fees
Shipping charges are non-refundable, except where required by law or if an error occurs on our part.
Returns & Refunds Policy
Return Authorization (RMA Required)
All returns require a Return Merchandise Authorization (RMA). Use our RMA system or Contact Customer Service via email with:
- Order/invoice number
- Product serial number (if applicable)
- Reason for return
- Requested action (refund, replacement, repair)
- Whether the product has been opened
RMA numbers expire 14 days after issuance. Unauthorized returns will be refused.
Return Eligibility
Products must be:
- In original condition
- 100% complete with original packaging, manuals, accessories, and documentation
Returns are subject to inspection and approval.
Non-Defective Returns
- Non-defective returns are subject to a 15% restocking fee
- Must be initiated within 30 days of the original invoice date
- Refunds or store credits are issued after inspection and approval
Refunds will only be issued to the original payment method once all return conditions are met. This helps prevent chargebacks.
Non-Returnable Items
The following are not returnable:
- Items damaged due to misuse or abuse
- Items missing accessories, UPC codes, or serial numbers
- Gift cards and prepaid cards
- Batteries, ink, and other consumables
- Opened software, video games, DVDs, or similar items
Defective or DOA Products
Defective or damaged items are handled in accordance with:
- Manufacturer warranty terms, or
- Our Warranty Policy for Dead-on-Arrival (DOA) products
Notify us promptly upon delivery. Return shipping for defective items may be covered as outlined in our Warranty Policy.
Return Shipping & Risk
Customers are responsible for:
- Return shipping costs
- Risk of loss or damage during return shipment
We recommend using insured shipping with delivery confirmation.
Return Processing Time
Returns are typically processed within 5 business days of receipt and inspection. Refunds are issued after inspection confirms eligibility.
Return Address
ZDTronic.com
Attn: Returns Department
(RMA Number Required)
6947 Coal Creek Pkwy SE #196
Newcastle, WA 98059
USA